Webpage is diplaying Internal Server Error

An Internal Server Error on the KurocoEdge platform is unexpected. Under normal circumstances, if there is an error caused by improper or invalid settings, KurocoEdge would return the SORRY_HTML page, which can be customized on the Edge settings page.

If your webpage is displaying an Internal Server Error, report the issue our Support team.

Possible solutions:

• Check your rule setup
• Check if preview mode is enabled

Check your rule setup

Rollback rule changes

If the error occurs after updating a rule, undo the recent changes and update the rules again.

Activate a different deployment

If the error occurs after activating a new deployment, consider activating a previous deployment that did not have any issues.

Check if preview mode is enabled

If the above solutions do not resolve the issue, you might be previewing a deployment that is returning an Internal Server Error.

When preview mode is enabled, a cookie is generated on the client side. Whenever the user accesses the main backend, this cookie determines if the user is in preview mode. For more information on how preview mode works, refer to the Deployment preview function documentation.

Normally, the user can end preview mode by clicking the End preview mode button in the modal window at the bottom right of the webpage.

However, if the webpage returns an Internal Server Error, the preview mode modal window may not display, making the End preview mode button unavailable. This means you are stuck in a preview mode that constantly returns the Internal Server Error.

To resolve this, clear your cookies to forcefully end preview mode.

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Alternatively, you can delete the specific kuroco-edge-rule-version cookie using your browser's developer tools if you do not wish to clear all cookies.